Analysis of Requests from Individuals and Legal Entities for Q3 2025
In accordance with the Law of the Republic of Uzbekistan "On Appeals of Individuals and Legal Entities" and the Regulation of the Central Bank "On Minimum Requirements for the Activities of Commercial Banks in Relations with Consumers of Banking Services" (Registration No. 3030, dated July 2, 2018), JSC "Octobank" accepts both direct and virtual requests from applicants. These requests are systematically reviewed and resolved in a timely and positive manner.
As per the reception schedule approved by the Bank, members of the Management Board conduct personal meetings with individuals and representatives of legal entities. Most requests are related to bank cards, transactions involving them, loans, and cash operations.
The majority of customer inquiries were related to bank payment cards, transactions carried out with them, cash operations, and remote account or card closure procedures.
During the third quarter of 2025, the Bank received a total of 73 inquiries, including:
• 23 inquiries — through the Virtual Reception of the President of the Republic of Uzbekistan;
• 30 inquiries — via the online portal murojaat.gov.uz;
• 7 inquiries — through in-person visits to the Bank’s Operations Department;
• 9 inquiries — via the Bank’s official email address (info@octobank.uz)
• 1 inquiry — via the hotline of the Central Bank of the Republic of Uzbekistan;
• 2 inquiries — through the hotline of the General Prosecutor’s Office of the Republic of Uzbekistan (1007);
• 1 inquiry — sent to the Bank’s legal address via postal services.
Most inquiries concerned bank cards, money transfers made using them, and account closures. In addition, several inquiries were related to HUMANS cards, the operation of the mobile application, payments to online marketplaces such as Yandex and Ozon, as well as requests for practical assistance in using the Dispute service of international payment systems VISA and Mastercard.
JSC "Octobank" maintains constant control over the request review process, ensuring that all requests are handled comprehensively, objectively, and in a timely manner.
