Analysis of Requests from Individuals and Legal Entities for Q2 2025
In accordance with the Law of the Republic of Uzbekistan "On Appeals of Individuals and Legal Entities" and the Regulation of the Central Bank "On Minimum Requirements for the Activities of Commercial Banks in Relations with Consumers of Banking Services" (Registration No. 3030, dated July 2, 2018), JSC "Octobank" accepts both direct and virtual requests from applicants. These requests are systematically reviewed and resolved in a timely and positive manner.
As per the reception schedule approved by the Bank, members of the Management Board conduct personal meetings with individuals and representatives of legal entities. Most requests are related to bank cards, transactions involving them, loans, and cash operations.
During the second quarter of 2025, the bank received a total of 43 requests, including:
17 requests submitted via the Virtual Reception Office of the President of the Republic of Uzbekistan;
12 requests received through the murojaat.gov.uz portal;
11 requests submitted directly to the Bank’s Operations Department by visitors;
3 requests sent to the official email address of the bank (info@octobank.uz).
The majority of the requests received were related to bank cards, card transactions, and account closures. Additionally, there were inquiries regarding the mobile application and available job vacancies.
JSC "Octobank" maintains constant control over the request review process, ensuring that all requests are handled comprehensively, objectively, and in a timely manner.
