Analysis of Requests from Individuals and Legal Entities for Q4 2025
At present, in accordance with the requirements of the Law of the Republic of Uzbekistan “On Appeals of Individuals and Legal Entities” and the Regulation of the Central Bank “On Minimum Requirements for the Activities of Commercial Banks in Their Relations with Consumers of Banking Services” (Registration No. 3030 dated July 2, 2018), JSC Octobank regularly receives, systematically reviews, and effectively resolves both direct and electronic appeals from individuals and legal entities.
In line with the bank’s approved reception schedule, a personal reception process for individuals and legal entities has been organized by members of the Management Board.
The majority of incoming appeals concern issues related to bank payment cards, transactions performed using such cards, cash operations, settlement accounts, as well as the remote closure of bank cards.
In total, 68 appeals were received by the Bank in the fourth quarter of 2025, including:
14 appeals submitted via the Virtual Reception of the President of the Republic of Uzbekistan;
34 appeals submitted through the portal murojaat.gov.uz;
7 appeals submitted through direct visits to the Banking Operations Department;
11 appeals received via the Bank’s official email address (info@octobank.uz);
2 appeals received via the hotline of the General Prosecutor’s Office of the Republic of Uzbekistan (1007).
Most appeals were related to bank cards, money transfers carried out using such cards, and the closure of accounts. In addition, appeals were received regarding HUMANS cards, remote blocking and unblocking of bank cards, as well as the provision of practical assistance in using the Dispute service of international payment systems VISA and Mastercard.
The process of reviewing appeals is under the constant supervision of JSC Octobank, ensuring their comprehensive, objective, and timely consideration, as well as the effective resolution of the issues raised.
